How can we help?
Start with the guidance below, or contact us with details of the problem.
Find installation, browser extension and game launch instructions in our setup and game guides.
New to the app? See the Windows download and installation guide before connecting your game.
Raise a ticket or suggest content
In the Windows app, open Support to get help, report a broken game or mod package, or suggest content. From a game’s page, use Report a problem to include its details.
You can also use Support in your signed-in website account. Follow the same tickets, read replies and close resolved requests in either place. Suggestions receive a thank-you confirmation and are reviewed privately.
Open Help articles in Support for setup guidance and answers before raising a request.
Open account Support (sign-in required)Email support
For account, billing or technical questions, email us directly.
[email protected]Join the community
Visit our Discord server to discuss games and ask general questions.
Open Discord ↗Quick answers
Is my game supported?
Search the game catalog and open your game's page to review its available content. Options vary between games.
How do I connect a browser game?
In the Windows app, open Settings → Browser Extension for setup and linking instructions. Open the supported game in your browser, enable it through the extension, then return to the app. Read the Playables and extension guide.
Can't sign in?
Use password recovery, or email support if you still can't access your account.
Help us understand the issue
Include the game name, app version, what you were trying to do and the exact error message. Never send passwords, authentication codes or full payment-card details.